Q: What time is check-in and what time is check-out?
Check-in at our guest house is at 3PM and check-out is at 11 AM
Q: Can I cancel my reservation?
Yes, you can cancel up to 4 days before your arrival date for a full refund. If you cancel after that period, or in case of a no-show, you will be charged the full price of the first night's stay. Any remaining nights will be refunded back to your original payment method.
Q: Do I have to pay a deposit at check-in?
A refundable security deposit is required at check-in to cover any damages or lost items during your stay.
If no damage or loss is found, the full deposit will be refunded to your original payment method.
If any items are damaged or missing, the deposit may be used to cover the cost of the damage or loss. If the cost exceeds the deposit amount, you may be responsible for the remaining balance. Please, contact us on info@budeguesthouse.com or call us on (509)5582-2020 to learn more.
Q: Do I need identification when checking in?
Yes. Guests may be required to provide a valid government-issued identification document at check-in. The name on the identification should correspond with the reservation information.
Q: Can children stay at Bude Guest House?
Yes, children may stay at Bude Guest House, subject to room availability and our applicable occupancy requirements. Children must be supervised by a responsible adult at all times.
Q: Can I bring additional guests or visitors?
Additional guests or visitors may be subject to occupancy limits and property rules. Please notify Bude Guest House in advance if you plan to have additional guests or visitors.
Unauthorized additional occupants may be refused access or may result in additional charges where applicable.
Q: Can I smoke at Bude Guest House?
Smoking is prohibited inside guest rooms and other areas of the property.
Guests may be responsible for reasonable cleaning or restoration costs resulting from smoking in a prohibited area.
Q: Are pets allowed?
Pets are not permitted. Please contact Bude Guest House before arrival if you intend to bring a pet.
Q: Can I request a specific room?
You may request a particular room or room feature when making your reservation. Requests are subject to availability and cannot always be guaranteed.
Q: What happens if I leave something behind?
If you believe you have left an item at the property, please contact Bude Guest House as soon as possible with details of the missing item.
We will make reasonable efforts to locate and return lost property, but we cannot guarantee that every lost item will be recovered.
Any shipping or delivery costs for returning an item may be the responsibility of the guest.
Q: Can I store my luggage before check-in or after check-out?
Luggage storage may be available depending on staff availability and property conditions. Please ask us in advance or at the time of arrival.
Bude Guest House is not responsible for valuable or fragile items left in luggage unless required by applicable law.
Q: What should I do in an emergency?
If you experience an emergency during your stay, immediately contact the appropriate local emergency services and notify Bude Guest House staff when it is safe to do so.
Q: Can I hold an event or party at the guest house?
Only in "our venue" area events, parties, or gatherings are permitted upon payment and approval by Bude Guest House. Any events, parties, or gatherings in others part of the propriety are not permitted unless they have been expressly approved by Bude Guest House in advance.
Unauthorized events or gatherings may result in termination of the stay and/or charges for damage, cleaning, or other losses where permitted by law. Please, contact us on our venue availability and cost.
Q: Can I receive mail or packages at the guest house?
Mail and package delivery may be accepted at the property's discretion. Guests should confirm arrangements with Bude Guest House before sending packages to the property.
Q: Are the photographs on the website accurate?
We make reasonable efforts to ensure that photographs and descriptions accurately represent our property and accommodations. However, furnishings, décor, room layouts, and amenities may occasionally vary.
Photographs should therefore be considered representative rather than a guarantee of an identical room or configuration.
Q: What if I have a special request?
We are happy to consider reasonable special requests, including requests relating to accessibility, room preferences, or other aspects of your stay.
Please make requests as early as possible. Requests are subject to availability and may not always be guaranteed.
Q: Is Bude Guest House responsible for travel conditions in Haiti?
Guests are responsible for researching and considering current travel conditions, government advisories, transportation conditions, health requirements, and other circumstances that may affect their trip to Haiti before traveling.
Bude Guest House does not guarantee that travel to or within Haiti will be free from delays, disruptions, restrictions, or risks beyond our control.
Q: Are guns or firearms permitted at Bude Guest House?
No. Bude Guest House is a gun-free property. Guests, visitors, and other persons are not permitted to bring, possess, carry, store, or use firearms or other weapons anywhere on the property, including guest rooms, and common areas.
This prohibition applies regardless of whether a firearm or weapon is legally licensed or permitted elsewhere.
Any violation of this policy may result in immediate termination of the guest's stay, without refund where permitted by applicable law. Bude Guest House also reserves the right to contact the appropriate authorities when necessary to protect the safety of guests, staff, visitors, or the property.
Q: Does this mean the company can stop providing services whenever it wants?
No. This provision is intended to address genuine circumstances beyond the Company's reasonable control. It does not give the Company unlimited discretion to intentionally discontinue services or avoid obligations that cannot legally be excluded.
During major disruptions, response times may be longer than normal.
Q: Does the company guarantee uninterrupted service?
No. We strive to provide reliable service, but circumstances such as power failures, network outages, severe weather, emergencies, infrastructure problems, and other events outside our reasonable control can affect availability.
Q: What if an interruption causes me a loss?
Please contact customer support promptly and provide details about the issue. Any claim will be evaluated according to the applicable service agreement, the Terms & Conditions, and applicable law.
Q: What happens if there is no electricity?
If electricity is unavailable at a location necessary for providing the service, the service may be temporarily interrupted or delayed. We will make reasonable efforts to resume service when electricity and other necessary infrastructure become available.
Q: Can service be interrupted because of conditions in Haiti?
Yes. Certain local conditions, including power outages, fuel shortages, telecommunications problems, transportation disruptions, severe weather, civil unrest, security conditions, or infrastructure problems, may affect service availability.
Q: Will I receive a refund if service is interrupted?
Not necessarily. Refunds or credits depend on the applicable service agreement, the reason and duration of the interruption, and applicable law. Where appropriate, we may offer a credit, refund, extension, or another remedy.
Q: Will I be notified before an interruption?
Unexpected power failures, network outages, emergencies, security events, or other rapidly developing circumstances may prevent us from providing advance notice.
Q: How quickly will service be restored in these cases?
We will make reasonable efforts to restore service as soon as practical. Restoration times may depend on electricity, telecommunications, transportation, security, personnel, suppliers, and other conditions outside our control. Therefore, we cannot guarantee a specific restoration time.
Q: What happens if I need to leave earlier than my reserved dates?
If you need to leave earlier than your reserved dates for a reasonable and valid reason, you may be eligible for a **50% discount on the remaining reserved days**. This is intended to help accommodate early departures while covering part of the potential loss from the reserved space. Eligibility is subject to management approval.