Privacy Policy   

Last updated: August 16, 2026

 

BUDE GUEST HOUSE Privacy Statement

BUDE GUEST HOUSE (“Bude Guest House,” “we,” “us,” or “our”) values you as our guest and is committed to protecting your privacy. This Privacy Statement explains how we collect, use, store, and disclose your Personal Data in connection with our services.

By using and/or registering for our services, you acknowledge the privacy practices described in this Privacy Statement regarding the collection and use of Personal Data.

 

Privacy Preferences

At Bude Guest House, we respect your privacy and are committed to providing you with appropriate information, options, and choices regarding the information you share with us and how and when you receive communications from us.

We do not sell your Personal Data. We use the information you provide to respond to your inquiries, provide our services, process bookings and payments, and operate and improve our guest house.

Where required by applicable law, we will obtain your consent before using your Personal Data for certain purposes, such as marketing communications.

We may share Personal Data with service providers, contractors, or other third parties where necessary to provide our services, process payments, comply with legal obligations, protect the safety and security of our guests and premises, or otherwise as permitted or required by applicable law.

 

Languages

Where applicable, privacy-related information and communications may be provided in the languages made available by Bude Guest House.

 

DATA COVERED

This Privacy Statement describes the privacy practices of Bude Guest House concerning Personal Data and other information that we collect:

• through websites operated by or on behalf of Bude Guest House from which you can access this Privacy Statement;

• through software applications, including automated tools and chat functionalities, made available by us for use on or through computers and mobile devices;

• through social media pages that we control;

• through email messages that we send to you that link to this Privacy Statement and through your communications with us online or in person; and

• when you visit or stay at Bude Guest House.

We refer to our websites, applications, and social media pages collectively as the “Online Services.”

 

THE DATA WE COLLECT

At various touchpoints throughout your guest journey, we collect Personal Data in accordance with applicable law and as necessary to provide our services.

“Personal Data” means information that identifies, relates to, or may reasonably be associated with an identifiable individual.

We may collect and process the following categories of Personal Data:

 

General Identifying Information

This may include your full name, postal address, email address, telephone number, social media account ID, profile photograph, publicly available information, information made available when you link your social media or loyalty accounts, and other similar identifiers.

 

Demographic Information and Important Dates

This may include gender, language preferences, nationality, date of birth, birthdays, anniversaries, and other special occasions, where relevant and permitted by applicable law.

 

Government-Issued Identification

This may include passport, visa, national identification card, driver's licence, or other government-issued identification, including Personal Data contained in such documents, where required or permitted by law.

 

Financial Information

This may include credit card, debit card, bank, or other payment information necessary to process transactions.

 

Travel and Stay Information

This may include information about previous stays or interactions with us, including interactions through our chat functionalities; goods and services purchased; special service and amenity requests; travel itineraries; activity information; and employer details for business-related bookings.

 

WHY WE COLLECT YOUR DATA

We collect and use Personal Data for the purposes described below. The specific legal basis for processing may vary depending on the country or jurisdiction in which you are located and the applicable law.

 

1. Booking and Guest Registration

We may collect and use Personal Data for activities associated with reservations and guest registration, including:

• facilitating reservations and bookings for our guest house and related services;

• communicating with guests before arrival regarding logistics, changes, preferences, and other booking-related matters;

• processing payments and security deposits; and

• completing guest registration and identification requirements.                                  

 Depending on applicable law, the legal basis for this processing may include:

• performance of a contract with the individual who books a room;

• our legitimate interests, such as honoring guest preferences and providing services to accompanying individuals, where appropriate; and

• compliance with legal obligations relating to financial transactions, guest registration, identification, and record keeping.

 

2. On-Site Reception and Stay Services

We may collect and use Personal Data to provide and administer services during your stay, including:

• facilitating check-in and check-out;

• processing payments;

• providing consistent and personalized services based on your expressed preferences and, where permitted, previous interactions;

• providing concierge, luggage storage, parking, Wi-Fi, and television services;

• arranging services with third-party providers on behalf of guests, such as tours, sightseeing activities, taxis or chauffeur services;

• providing restaurant recommendations and, where requested, facilitating reservations and bookings at restaurants and events; and

• responding to guest requests and inquiries.

Depending on applicable law, the legal basis for this processing may include:

• performance of a contract, including processing payments and providing requested services;

• our legitimate interests, such as providing services and honoring guest preferences; and

• compliance with legal obligations, including collecting national identification numbers or other information where legally required.

 

3. Meetings and Events

Where Bude Guest House provides meeting or event services, we may collect and use Personal Data for activities associated with meetings and events, including:

• communicating with event planners and participants;

• facilitating event bookings and associated participant reservations;

• communicating before and after events regarding logistics, accommodation, changes, and payments;

• preparing for and coordinating events in accordance with group, planner, or participant instructions and preferences;

• assigning guest rooms;

• facilitating the use of third-party vendors, including audiovisual and transportation providers;

• receiving and shipping event-related materials and equipment;

• communicating about billing and recovering amounts owed;

• collecting or processing payments, security deposits, and commissions;

• handling requests, inquiries, and complaints from groups, planners, or participants; and

• communicating with participants before, during, and after events.

Depending on applicable law, the legal basis for this processing may include:

• performance of a contract;

• our legitimate interests, such as responding to customer complaints or concerns relating to an event; and

• compliance with applicable legal obligations.

 

4. Bude Guest House Operations

We may collect and use Personal Data for the operation and administration of our business and Online Services, including:

• administering customer-care services and responding to inquiries, comments, and complaints made in person, by telephone, email, social media, or other communication channels;

• preventing and detecting fraud and security incidents;

• administering and maintaining our Online Services, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and data hosting;

• monitoring and analyzing the use of our services;

• using data analytics and, where applicable, artificial intelligence (“AI”) technologies to improve our services, programs, marketing, and overall customer experience;

• gathering customer feedback;

• conducting pilot programs for potential new services;

• developing new services and improving existing services, including analyzing information provided through automated chat functionalities or AI-powered technologies; and

• facilitating mergers, acquisitions, reorganizations, restructurings, or other transactions involving our business, where applicable.

Depending on applicable law, the legal basis for this processing may include:

• performance of a contract, such as ensuring that our Online Services function properly and allow individuals to make reservations;

• our legitimate interests, such as responding to customer complaints and concerns and maintaining the security and functionality of our services;

• consent, where required, for certain marketing or other activities; and

• compliance with legal obligations relating to financial transactions, including maintaining books and records.

Where permitted by applicable law, customer service calls or other communications may be recorded or monitored for quality assurance, training, security, or dispute-resolution purposes. Where required, we will provide appropriate notice and/or obtain consent.

 

5. Emergency and Incident Response

We may collect and use Personal Data to protect the safety and security of our guests, visitors, employees, and premises and to respond to emergencies and incidents.

This may include:

• responding to, handling, and documenting accidents, medical emergencies, and other incidents;

• requesting assistance from emergency services;

• taking reasonable measures to prevent and respond to security incidents;

• documenting incidents where necessary;

• monitoring certain areas of our premises security systems were permitted by applicable law; and

• sending notifications or alerts in the event of incidents or emergencies, including by SMS, email, telephone, or other appropriate communication methods.

Depending on applicable law, the legal basis for this processing may include:

• our legitimate interests in protecting the safety and security of guests, visitors, and personnel;

• compliance with legal obligations; and

• other lawful bases permitted under applicable law.

Where monitoring systems are used, appropriate notices will be provided where required by applicable law.

 

IMPORTANT NOTE ABOUT APPLICABLE LAW

The collection, use, storage, and disclosure of Personal Data may be subject to the privacy and data-protection laws of the country or jurisdiction in which you are located or in which our services are provided.

Where applicable law provides additional rights or protections, those rights will apply to the extent required by law.